Deep Kinnections Massage and Bodywork

Cancelation Policy

We understand that unanticipated events happen occasionally in everyone’s life.  In our desire to be effective and fair to all of our clients and out of consideration for the therapists’ time, Sound Serenity's policy is as follows:

• 24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to  schedule an appointment. 
• You can cancel your appointment through the online scheduler - within the 24 hour notice required.
• If you are unable to give us 24 hours notice you will be charged a $20.o0 fee for first time "offenders", any subsequent cancelations will be charged the FULL AMOUNT of your appointment.  This amount must be paid prior to your next scheduled appointment.

 

No-shows
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”. They will be charged for their “missed” appointment and future service will be denied until payment is made.

Arriving late
Appointment times have been arranged specifically for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session.

Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.

WE LOOK FORWARD TO SERVING YOU.